Stonehaven Bio Privacy Policy

1. Scope

This Privacy Policy applies to personal information collected through our website and services, including purchases, account registration, customer support requests, and communications.

2. Information We Collect

We collect information in two broad categories:

A) Information You Provide to Us

When you create an account, place an order, contact support, or subscribe to updates, we may collect:

• Name
• Email address
• Phone number (if provided)
• Shipping and billing address
• Order details and purchase history
• Account login details (credentials are stored securely via our platform providers)
• Communications you send us (support emails/messages)

Payment information: We do not store full payment card details. Payments are processed by third-party payment processors. We may receive limited transaction identifiers or confirmation details.

B) Information Collected Automatically

When you browse our site, we may collect certain information automatically, such as:

• IP address
• Browser type/version and device information
• Approximate location (derived from IP)
• Pages visited, time spent, clicks, navigation behavior
• Referrer/exit pages
• Date/time stamps
• Error logs and performance diagnostics

This information is collected through standard server logs and analytics tools and is generally used in aggregate form.

3. Cookies & Similar Technologies

We use cookies and similar technologies to:

• Keep you signed in (where applicable)
• Maintain cart/session functionality
• Remember preferences
• Improve performance and site experience
• Measure traffic and usage patterns

You can control cookies through your browser settings. Disabling cookies may impact site functionality (for example, checkout or login features).

4. How We Use Your Information

We use information we collect to:

• Process orders and deliver products
• Provide order confirmations, shipping updates, and customer support
• Communicate important account or policy changes
• Prevent fraud, abuse, and unauthorized activity
• Improve site performance, design, and user experience
• Comply with legal obligations and enforce our Terms & Conditions

Marketing communications: If you opt in, we may send occasional product updates or announcements. You can unsubscribe at any time using the link in our emails or by contacting us. We do not sell your personal information.

5. When We Share Information

We share information only when necessary to operate our business, including:

Service Providers

We may share limited personal information with trusted third parties who provide services on our behalf, such as:

• Payment processors
• Shipping carriers and fulfillment partners
• Website hosting providers
• Analytics and security providers
• Customer support tools

These providers are authorized to use personal information only to perform services for us and are expected to protect it.

Legal & Compliance

We may disclose personal information if required to do so by law, court order, subpoena, or where we believe disclosure is necessary to: comply with legal obligations; protect our rights, safety, and property; prevent fraud, abuse, or misuse of our services; enforce our Terms & Conditions.

Business transfers

If Stonehaven Bio is involved in a merger, acquisition, or asset sale, personal information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

6. Analytics & Advertising

We may use analytics tools to understand website performance and user behavior. These tools may collect data using cookies and similar identifiers.

• We do not share personal information for third-party marketing purposes.
• If we use advertising platforms in the future (e.g., for retargeting), we will update this policy accordingly.

7. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes described in this Privacy Policy
• Maintain business records (orders, billing, support)
• Comply with legal, tax, accounting, and compliance obligations
• Resolve disputes and enforce agreements

8. Data Security

We use commercially reasonable safeguards to protect personal information, including SSL encryption for data transmission, access controls, and secure hosting. However, no method of transmission or storage is 100% secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. International Processing

We are a Canadian business; however, some service providers (such as hosting, analytics, or payment processors) may process data in other countries. If your information is processed outside Canada, it may be subject to the laws of that jurisdiction. By using our website, you consent to this cross-border processing where applicable.

10. Your Choices & Rights

Depending on your jurisdiction, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information (subject to legal retention requirements)
• Withdraw consent for marketing communications

To make a request, contact: support@stonehavenbio.com. We will respond within a reasonable timeframe and in accordance with applicable laws.

11. Do Not Track

Some browsers offer “Do Not Track” (DNT) settings. There is no universal standard for responding to DNT signals, so our website may not respond to DNT requests at this time.

12. SMS Messaging (Optional)

If Stonehaven Bio offers SMS notifications and you opt in, we may send messages related to order confirmations and shipping updates, account-related notifications, or promotions (only if separately consented to). Message and data rates may apply. Message frequency may vary. You may opt out at any time by replying STOP (or using the method provided in the message). For help, reply HELP or contact support@stonehavenbio.com.

13. Children’s Privacy

Our website and services are intended for individuals 21 years of age or older. We do not knowingly collect personal information from anyone under 21. If we learn we have collected such information, we will delete it.

14. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page. If we make material changes, we may provide additional notice (such as by email or a site notice). Your continued use of the website constitutes acceptance of the updated policy.